Step 2.Open Device Manager > Expand Universal Serial Bus controllers. Step 1.Click Start, and then type "devmgmt.msc" and hit Enter. Turn On the USB Root Hub to see if the WD External Hard Drive shows up on PC So you can try to clean the USB port first, or change the USB port, or connect it using a different USB cable to check if the WD external hard drive show up on your PC now. Sometimes, the computer can’t recognize your WD external hard drive because there is something dirty on your computer’s USB port or USB cable. Test the WD External Hard Drive Angain after Changing the USB Cable So make sure to clean up all the virus or malware on your PC and WD external hard drive before trying to connect the WD external hard drive to PC again. If there is virus in your computer or WD external hard drive, it may also cause the hard drive to not work properly. ![]() Clean Up the Virus that Stops WD External Hard Drive from Working Properly If your Western Digital (WD) external hard drive cannot be recognized by your computer while the light is on or suddenly not working on your PC, don't worry, you can try to follow the following three methods to quickly fix the problem. ![]() Buy with 20% off Buy with 20% off Quick Fix WD External Hard Drive Light On but Not Working
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